Our usual dialogue covers the details and visuals of an amazing event, but there are times we are given a different viewpoint that makes us feel an even greater sense of pride and accomplishment. In this instance, one of our clients took the time to send us a full-page review about a few deliveries from one of our outstanding team members, Jake Reichert. So, we’d like to take the time to celebrate this employee alongside him. Jake has worked for Butler’s Pantry for the past 6 years with a recent promotion to Sales Manager for Butler’s Boardroom. Thanks to his hard work and the support of our whole team, he was able to exceed expectations for this custom drop-off catering order. Here’s what Dr. Wayne Pernell had to say about his experience…
“I’m reaching out to sing the praises of Butler’s Pantry and Jake Reichert. The gift that COVID gave me was that my hotel no longer had onsite food and beverage services available. The events coordinator at the hotel, put me in touch with Jake. And then…Everything went right… really right! Jake is so personable and customer service focused that the coordination of food for my event was seamless. He and the GM of the hotel, worked as a team to ensure smooth set up and availability of the food throughout the day.
Over the past couple of months, Jake and I had great communication – and that counts for a lot. Jake sought to understand the needs of my group. He and I worked out a menu and we corresponded with updates and determined various offerings. Because of the pandemic, the presentation for some of the fare had to be modified into individual packs. That is a model you can use in the future. It was, in fact, perfect.
What was provided and how it was presented were both amazing. Usually, there are hiccups. I’m not used to people caring so much about the delivery. The food was absolutely delicious and the packaging didn’t make it look like it was some lunch line thrown into brown bags as a grab-and-go. The boxes, though cardboard, were elegant. Seriously, from start to finish, everything was fantastic.
Butler’s Pantry is top notch in terms of the kinds of food offered, the preparation, and the packaging.
I don’t know how many different ways I can say Thank You. I’m delighted with what was offered, how it was offered, and with Jake’s ability to shepherd the process along the way. And your pricing made it easy to provide a lot of options for my group. Ultimately, Butler’s Pantry helped to augment and elevate my event.
So again, thank you. Jake deserves high praise for his efforts. My group was probably among the smaller of those for which you cater, but I never felt like I was receiving “less than” services. Jake made it all come together in a way that was super supportive.
Bottom line, I’m delighted and grateful. You’ll notice in my signature line that I seek, and expect, excellence. And that’s what I received. You’ve got a great team and you’ve got a great customer-facing, service oriented, superstar in Jake.
Keep doing what you do because you do it really well!!!”
= Dr. Wayne Pernell =
This outstanding response brings us so much joy and we couldn’t be prouder of Jake and our team. Special thank you to Dr. Pernell as well, for taking the time to share his experience with us. Are you in need of drop-off catering? We would love to provide a similar experience for you! View the menu and order online at butlersboardroom.com.